I met Dr. Peers yesterday for an initial consultation. Prior to scheduling the appointment, I had researched physician profiles and patient reviews for many orthopedic surgeons in the area. I chose Dr. Peers because of his academic and professional background, having graduated with honors and completed fellowships at Cleveland Clinic in Ohio - which is highly ranked as a leader in the country for orthopedic care. Even more, I chose Dr. Peers because of how impressed I was with his patient reviews. And after my visit yesterday, I consider his Google Reviews spot on. Prior to meeting Dr. Peers, we had the pleasure of meeting Kat, his assistant. Kat was cheerful, kind and personable. It was evident, because of how warmly and cheerfully we were treated by everyone (or the tenor of the office) that the practice enjoys good leadership. Most importantly, Dr. Peers was as wonderful as his reviews described. He warmly greeted my husband and I. His smile was evident - even behind his COVID mask. He shared some humor in our introductions, which made us smile and was disarming. I’ve not met a doctor as personable. And that's uncommon with his qualifications. Dr. Peers was able to diagnose my condition with confidence, intelligence and professional, frank candor. He treated us yesterday like we were the only patients he had to see. He asked about us personally and even took time to compliment my work as an addiction therapist. My husband - who also needs work on his shoulder - has met with three different orthopedic surgeons from Franklin, Indiana to Indianapolis, but he didn't feel comfortable choosing any to perform the surgery he needs. Until yesterday. By the end of my visit, he chose Dr. Peers. I haven't yet asked my husband what impressed him most. But I’d guess it's a combination of things. 1. The trust we have in Dr. Peer's educational excellence, exceptional fellowships at Cleveland Clinic, and testimonials/reviews of his professionalism and practice. 2. His knowledge and confidence put us at ease. 3. Although his intelligence is evident, he treated us with a humble grace. And warmth. And humor. And human kindness. Having had to have two painful injections yesterday (in my thumb and shoulder), Dr. Peers' humanity made my visit so much better than it could have been. In a world where people are busy and unconcerned, I felt that Dr. Peers undoubtedly cared. I was nervous about the thumb injection and jerked before he even stuck me! Still, Dr. Peers apologized. He paused and took a moment to offer me time - if I needed it - to gather myself before he proceeded. Few doctors do that. Being a health provider myself, I know that time spent with patients is often monitored, with efficiency being more important than courteous care. Perhaps the reason my husband chose Dr. Peers yesterday was because he sensed exactly what I felt: a high level of intelligence blended with patience. Dr. Peers answered each of our questions in a way we could clearly understand. And he shared advice he didn't have to. He showed genuine compassion, shared comforting assurance, a caring spirit and he provided some physical comfort as he injected my thumb and my shoulder. I am thankful to have met Dr. Peers and I trust him wholeheartedly with my family's care.
FOLLOW UP - 8 months later: Dr. Peers has performed my thumb surgery. The environment of the surgery center was peaceful and the staff (nurses and anesthesiologist) were very kind and helpful. Dr. Peers, that day, was as courteous and compassionate as the day we met him. His pre-op visit was comforting and my surgery was flawless. I could not believe I never felt pain. At all. Like, at all! If I hadn't seen the soft cast on my wrist, I wouldn't have known I had surgery. It's now healed and I have pain-free full range of motion, and a quite indiscernible scar. Thank you, Dr. Peers.